Refund policy
Last updated November 9, 2026
Failed videos
Credits for videos that fail, or that you cancel before they finish, return to your balance automatically.
Completed videos
A completed video uses its credits even if you would prefer another take, because the model has already run. If a video is unusable because of a technical fault, contact us and we will look at it.
Welcome credits
Welcome credits are free, have no cash value and cannot be refunded or exchanged.
Purchases
For a duplicate charge, a billing error or a refund request for unused purchased credits, write to support@vife.ai from your account email with AI Birthday Video and your receipt. We review each request against the payment and credit records; if a refund is approved, the matching unused credits are removed. This policy does not limit your rights under applicable consumer law.
Subscriptions
You can cancel at any time from your account page; the plan stays active until the end of the paid period. If you were charged for a renewal you did not intend and have not used its credits, contact us within 7 days.