# Refund policy

Last updated November 9, 2026

## Failed videos

Credits for videos that fail, or that you cancel before they finish, return to your balance automatically.

## Completed videos

A completed video uses its credits even if you would prefer another take, because the model has already run. If a video is unusable because of a technical fault, contact us and we will look at it.

## Welcome credits

Welcome credits are free, have no cash value and cannot be refunded or exchanged.

## Purchases

For a duplicate charge, a billing error or a refund request for unused purchased credits, write to support@vife.ai from your account email with AI Birthday Video and your receipt. We review each request against the payment and credit records; if a refund is approved, the matching unused credits are removed. This policy does not limit your rights under applicable consumer law.

## Subscriptions

You can cancel at any time from your account page; the plan stays active until the end of the paid period. If you were charged for a renewal you did not intend and have not used its credits, contact us within 7 days.